Services: Borders, Dumfries & Galloway

Addaction

79 Buccleuch Street, Dumfries DG1 2AB

Tel: 01387 263208 or 01776 705907

Email: dumfries&galloway@addaction.org.uk

The Addaction service in Dumfries and Galloway provides support to anyone over the age of 18 with drug and/or alcohol addiction issues. They work in partnership with the Specialist Drug and Alcohol Service and the local social work department as part of a hub specifically supporting people with alcohol and/or drug related issues.

 

Services are offered across a range of community and office based settings as well as in service users’ homes. They include:


  • Individual face-to-face assessments.

  • Group sessions using Mutual Aid Partnership (MAP) meetings as our key approach.

  • Tools and techniques from MAP forming the basis of much of our one-to-one and other group sessions.

  • Comprehensive and confidential assessments which include personal recovery plans.

  • Using Outcome Star we can enable each service user to achieve their own specific recovery goals.

  • A recovery plan, completed with each service user, specifically tailored to their needs and reviewed on a regular basis.

  • Out-of-hours appts available on request and to suit service user needs.

How to access this service: Directly via contact details above.

Addaction Borders

125 High Street, Galashiels TD1 1RZ

Tel: 01896 757843

Addaction Borders provides support for people misusing alcohol, drugs and other substances and works with them to develop a plan for their recovery. Addaction Borders provide all the necessary support and encouragement to assist them through their recovery journey, enabling them to achieve a successful reintegration into as normal a life as possible. The service is delivered by a team of specialist project workers, nurses and recovery champions who provide a holistic approach and aim to put service users at the heart of what they do.

How to access this service: Directly via the contact details above.

Borders Carers Centre

Brewerybrig, Low Buckholmside, Galashiels TD1 1RT

Tel: 01896 752431

Borders Carers Centre supports unpaid carers aged over 18 with their caring role. Carers are offered a Carer's Support Plan to help them think about five areas of their life to not only support their caring role but also to help them maintain their own healthy, happy lives: Health and well-being. Managing their caring role. How they are valued by services. Planning for the future. Finances and benefits. They also offer training and workshops to support carers and professionals. Referrals by post, email, phone or in person, can be made by: Carers themselves. NHS and social care staff. Voluntary agencies. Friends and family. The centre is open from 10am to 4pm, Monday to Friday.

How to access this service: Directly via the contact details above.

Borders Independent Advocacy Service (BIAS)

Low Buckholmside, Galashiels TD1 1RT

Tel: 01896 752200

BIAS provide a free confidential service for people in the Scottish Borders. Independent advocacy is a way to help people have a stronger voice and to have as much control as possible over their lives. BIAS can help you to get the information you need to make choices and support you to put your views across to others. They will: Listen to you Help you choose what is best for you. Support you at important meetings. Be on your side. Safeguard your rights. BIAS take referrals from a range of organisations, including social work, health services and voluntary organisations. Individuals can refer themselves, as can families and friends.

How to access this service: Directly via the contact details above.

Buddies (SCIO)

Lower 20 Castle Street, Dumfries, Dumfries and Galloway DG1 1DR

Tel: 01387 256312

Buddies offer safe sessions for its members at the Castle Street premises. These include, but are not limited to: activities of choice, life skills, lifelong learning, cycling. Everything is offered with a person-centered and fun focus. Buddies has developed its bike project as an all ability community cycle hub and now has over 30 assorted bikes available for member use and public hire. Visitors are very welcome: use of Buddies is individual and cannot be categorized. Potential members are invited to try us out first. Buddies’ core outcomes for members are: Reinforcement of life skills, making and maintaining of friendships, building confidence and learning autonomy.

How to access this service: Directly via the contact details above.

The Care Training Consortium (CTC)

First Floor, Franklin Steel Building, Dumfries Enterprise Park, Tinwald Downs Road, Dumfries DG1 3SJ

Tel: 01387 249111

CTC is a training company that was set up 14 years ago. They have charitable status and are also a social enterprise and a third sector organisation. 


CTC is registered with SQA/Rehis and Stirling University and provides training predominately to all Health and Social Care Sectors. Bespoke training to companies can be offered. CTC delivers Social Services and Healthcare SVQ’s from Level 2-Leadership and Management. They can also deliver some professional Development Awards within the Health and Social Care framework. 


CTC is SQA registered to deliver SVQ’s in Management Level 2-4 and also offers a suite of Professional Development Awards in Management. They can also deliver First Aid, Moving and Handling and Food Hygiene to any sector. CTC cover the whole of Dumfries and Galloway but will also travel to the Central belt, the Borders, Ayrshire and Edinburgh.

How to access this service: Directly via the contact details above.

Citizens Advice Bureau - Dumfries & Galloway

81-85 Irish St, Dumfries DG1 2PQ

Tel: 0300 303 4321

The following advice services are provided in each of the Citizens Advice Bureau: Benefits - questions about entitlements, support with applications and appeals against unfair decisions. Consumer issues - everything from broken kettles to difficulties with gas and electricity suppliers. Debt & money advice - how to manage debts, improve your financial situation and maximise your income. Housing - your rights, including potential or actual homelessness. Relationships - issues relating to splitting up, children, families and bereavement. Projects include: Homelessness. In Court Advice. Kinship Care. Minority Communities. Money Advice (Debt). Money Advice Service. Patient Advice & Support Service.

How to access this service: Directly via the contact details above.

Compass Brain Injury Specialists Ltd

Afton Drive, Dumfries DG2 9ES

Tel: 01387 261166

Compass Brain Injury Specialists Ltd is Dumfries & Galloway's only specialist organisation dedicated to helping and enabling people who have an acquired brain injury (ABI), their families and their carers. Compass is currently the only third sector provider in Scotland with a dedicated rehabilitation facility, evidence-based program of treatment, and measurable outcomes. 

Regardless of how serious the brain injury, they help survivors and their families to prepare for how their lives may change as a result of ABI, and support them in their recovery and onward journey. 


They believe that living with acquired brain injury does not change your identity. They aim to provide opportunities for slow stream rehabilitation, respite, vocational rehabilitation and social inclusion. Provide advice on the management of acquired brain injury issues, both long and short term. 


Services: 


  • Well equipped rehabilitation centre. 

  • Slow-stream cognitive rehabilitation therapy. 

  • Children and family outreach service. 

  • Assessment service. 

  • Out-of-centre activities which encourage social inclusion. 

  • Community rehabilitation service. 

  • Training programmes for survivors of brain injury.

  • Hospital support. 

  • Carer support. 

  • Self directed support brokerage.

How to access this service: Directly via the contact details above.

Compass Brain Injury Specialists Social Enterprise

Afton Drive, Dumfries DG2 9ES

Tel: 01387 261166

Email: n/a

Compass Social Enterprise is owned and operated by Compass Brain Injury Specialists Ltd, based in their Rehabilitation Centre facility in Dumfries. The enterprise began as a woodwork project used by their clients for personal woodwork projects. 


In the early part of 2016, they recognised the workshop’s potential to expand beyond this use and become a social enterprise. The principle aims of the social enterprise are to deliver a safe, practical and fun activity which has measurable outcomes and high quality products for sale to the public. 


The social enterprise will soon be looking to hire additional workers (particularly ex-service users) to enhance the business and increase production. The workshop is well equipped with a range of industrial woodworking machines, dust extraction system, power tools and hand tools to encourage service users to discover new skills or revive old ones in there craft workshops.

How to access this service: Directly via the contact details above.

Compass SDS Broker Ltd

Afton Drive, Dumfries DG2 9ES

Tel: 01387 270660

Compass SDS Broker can help clients choose the support which best suits their needs and make the arrangements for them, based on what matters to them and what they need, what they want to change and what they want to achieve. 


The service works to: 


  • Support clients to manage their payments or manage payments on their behalf. 

  • Support with recruitment and interviews. 

  • Help individuals to identify and make use of circles of support in their community. 

  • Manage personal assistants time sheets and payroll on your behalf.

How to access this service: Referrals can be made directly via the contact details above.

D&G Council Social Work Services Self-directed Support Team

122-24 Irish Street, Dumfries DG1 2PB

Tel: 03033 333001

Email: n/a

Social Work provides support to people who are currently experiencing areas of difficulty in their life. Individuals are supported to be involved in shaping and choosing their care and support and taking more control in their own lives. 


Staff work with individuals to look at what’s important to them and the goals they would like to achieve. Together they will agree the things that social work can provide support with as well as signposting to other agencies and services who may also be able to provide assistance. There is no cost for any advice or information provided.

How to access this service: Directly via the contact details above.

DG Voice

Midsteeple, High St, Dumfries DG1 2BH

Tel: 01387 257770

DG Voice are an organisation run by disabled people to represent their interests at every level. 


They act as a conduit between policy makers, both regional and national, and disabled people. 


DG Voice campaign on issues identified as important to disabled people. They work in partnership with the council to enable them to fulfil their statutory duties towards people with protected characteristics. They act as a signposting service and assist people with queries related to disability.

How to access this service: Directly via the contact details above.

DICE CIC

The Hub, 24-26 Friars Vennel, Dumfries DG1 2RL

Tel: 07580 916051

Email: n/a

D.I.C.E (Direct Inclusive Collaborative Enterprise) help you to take control of your care and support. Their vision is that everyone who wants to, will be able to direct the support they need, so they can live the life of their choice with dignity and as equal citizens. 


All of the above will be done through the Self-directed Support Act.

How to access this service: Directly via the contact details above.

Digby Brown Solicitors

2 West Regent Street, Glasgow G2 1RW

Tel: 0333 200 5925

Digby Brown is Scotland's largest personal injury practice. From our seven offices throughout Scotland, we cover the length and breadth of the country. Our expertise in personal injury law, particularly in the fields of serious head and spinal injury is widely acknowledged. Digby Brown is ranked Band 1 for Personal Injury in Scotland by Chambers Guide to the UK Legal Profession and Legal 500. 


In cases of traumatic brain injury a specialist solicitor is vital. Seeking rightful and fair compensation after the accident is just one aspect of the package of measures which needs to be considered and implemented to try and ensure that the process of rehabilitation and adjustment can start. 


We can immediately provide advice and support on statutory benefits and how to access local authority social services through our in-house welfare rights service. We can make a real difference by arranging private rehabilitation, by assessing housing needs and, most importantly, implementation of care and case management regimes where required.

How to access this service: Directly via the contact details above.

Dumfries & Galloway Advocacy Service

9 Church Crescent, Dumfries DG1 1DF

Tel: 01387 247237

Dumfries and Galloway Advocacy Service helps people to talk to services by listening to you and helping you to think through problems. They will find information for you to help you make an informed choice and help you find out what choices you have. The service will protect your rights, help you take control of your circumstances, help you understand and make decisions about what might be happening in your life. They can attend meetings with you and will speak on your behalf if you do not feel able to and make sure that your thoughts, feelings and wishes are understood. 


Dumfries and Galloway Advocacy Service will make sure that you understand what may be said to you or about you. Advocacy is a one to one relationship. This service will help you to help yourself. The service is free and confidential.

How to access this service: Directly via the contact details above.

Dumfries & Galloway Carers Centre

2-6 Nith Street, Dumfries DG1 2PW

Tel: 01387 248600

Dumfries and Galloway Carers Centre provides support to anyone who cares for a relative or friend in Dumfries and Galloway. They also aim to raise awareness of the needs of carers. Many people do not see themselves as carers and may be missing out on vital services, benefits and information. The carers centre offers one-to-one support and resources that can enable a carer to relieve stress, have time out, relaxation, meet other carers, keep you informed, and meet with others who understand. 


In Dumfries & Galloway there are many children and young people who help to look after someone in their family. Young carers may miss out on things that other children have access to and often take on a level of increased responsibility within the home. The Project aims to provide young carers with a break from their caring role through activities and groups held on a regular basis throughout the region. Young carers can access the service between the ages of 7-18 and groups are divided into primary and secondary ages. One-to-one support is also available and can help to deal with problems that young carers can face such as feelings of isolation, frustration or problems at school.

How to access this service: Directly via the contact details above.

Dumfries & Galloway NHS Neuropsychology

Cree West, Crichton Hall, Glencaple Road, Dumfries DG1 4TG

Tel: 01387 244495

Email: n/a

The service provides cognitive and memory assessment for patients who have neurological disorders, including acquired brain injury. 


A cognitive assessment provides you with an indication of your strengths and weaknesses and may help to guide subsequent rehabilitation approaches. 


You will be informed of the results of your assessment and given advice, where appropriate, on steps you can take to manage any thinking or memory problems.


The NHS neuropsychology service does not provide long-term rehabilitation but it does have close links with other NHS services and with the local Headway group.

How to access this service: By referral from GP or hospital consultant.

Dumfries & Galloway Telecare Service

Tel: 03033 333001

The Dumfries and Galloway Telecare Service works by providing a link between a person’s home and the monitoring centre, through a telephone line 24 hours a day, to allow people to remain in their own homes for as long as possible.

How to access this service: Directly via the contact details above.

Dumfries and Galloway Hard of Hearing Group

Top Floor, 8 Gordon Street, Dumfries DG1 1EG

Tel: 01387 950641

The group provides support and relief to those in need by reason of being hard of hearing. The group operates across Dumfries and Galloway offering FREE care and maintenance service of NHS hearing aids, through drop in clinics, giving advice and support regarding hearing aid maintenance and managing hearing loss in the local community. The group has 19 locations throughout the region. If you have an NHS hearing aid they should be maintained every 4-6 months, so drop into their volunteer run clinics to get your aid maintained.

How to access this service: Directly via the contact details above.

Euan’s Guide

CodeBase, 38 Castle Terrace, Edinburgh EH3 9DZ

Tel: 0131 510 5106

Euan’s Guide makes it easier for disabled people to find great places to go. Euansguide.com is the disabled access review website where disabled people, their family, friends and carers can find and share reviews on the accessibility of places around the UK and beyond. It’s an invaluable tool for everything from planning somewhere to take the kids at the weekend to picking a last minute place for lunch. 


We all want to get out there and enjoy life, and having good quality disabled access information inspires confidence and removes fear of the unknown. With good accessibility information being so hard to find, one review is often enough to encourage others to visit. Reviews are also sent to venue owners and this can be a positive and powerful opportunity for education and change. 


The charity was founded in 2013 by Euan MacDonald MBE, a powerchair user and his sister Kiki after Euan was diagnosed with Motor Neurone Disease and a lack of disabled access made everyday experiences stressful. By breaking down the barriers of exclusion with the help of other people in the same situation, Euan’s Guide hopes to make the world more accessible one review at a time.

How to access this service: Directly via the contact details above.

Genesis OHS Ltd

Kindar House, The Crichton, Bankend Road, Dumfries DG1 4ZZ

Tel: 01387 248811

Genesis OHS Ltd are a professional consultancy offering occupational and environmental health and safety services and associated training to a variety of clients of varying sizes throughout the UK and Europe. 


The company has expanded over the years and now employs several health and safety and occupational health professionals. The company provides services across most sectors including, construction, manufacturing, power generation, utilities, retail, leisure, design and local government. We offer health, safety and occupational health solutions to suit the specific requirements of each of our clients. 


The intimate nature of our company combined with our professional ethos enables us to provide a distinctive personal service to our clients.

How to access this service: Directly via the contact details above.

Heads Together

Tel: 01835 862171

Heads Together support adults in the Borders with brain injuries, offering day trips, entertainment evenings and advice. Meetings are held at 3 Dovemount Place, Hawick, TD9 8AZ. Heads Together also offer respite at their wheelchair friendly static caravan sited at Berwick-Upon-Tweed.

How to access this service: Directly via the contact details above.

Headway Borders

The Focus Centre, Livingstone Place, Galashiels TD1 1DQ

Tel: 07726 560 688

Headway Borders is a peer support group for those affected directly by acquired brain injury within the Scottish Borders whether the injury affects you personally, or you are a carer looking for assistance or a family member looking for information. 


The group meet the FIRST and THIRD Tuesday of the month between 10am and 4pm at The Focus Centre to chat, take part in activities, give information and offer contacts as well as arrange trips, visits, lunches and an annual Christmas Party. 


You can drop in, chat, take part or speak to people privately. It is a place to relax and get to know people, without pressure.

How to access this service: Directly via the contact details above.

ILF Scotland

Ground Floor, Denholm House, Almondvale Business Park, Livingston EH54 6GA

Tel: 0300 200 2022

The ILF Scotland 2015 Fund is designed to support individuals who have complex disabilities to live independently. The funding makes a positive difference to the lives of recipients. 


The new ILF Scotland Transition Fund provides money, for up to one year, to support young people living with disabilities (as defined in the Equality Act 2010) to improve their lives. This includes autism, learning difficulty, physical disability, mental health (e.g. anxiety or depression) or hearing or visual impairments. 


The purpose of the Fund is to help young people, between the ages of 16 and 25 living with disabilities, with the transition after leaving school or children’s services to be more independent and to continue spending time with other people.

How to access this service: Apply online.

Independent Living Support

8 George Street, Meuse, Dumfries DG1 1HH

Tel: 01387 262226

Independent Living Support (ILS) is a registered charity providing housing support to people within the Homeless Housing System in Dumfries, Upper Nithsdale and Stranraer. 


They also provide Youth Personal Development programmes for 16 to 25 years in Dumfries and Stranraer. 


Their mission is to move people from “simply surviving to actively thriving”.

How to access this service: Via Dumfries and Galloway Homeless Housing Department.

Let’s Get Sporty

Georgetown Community Centre, Dumfries DG1 4DF

Tel: 01387 248942 or 07530 292763

Let’s Get Sporty is a not for profit social enterprise which provides young people with training, mentoring and employment opportunities through the delivery of sport & physical activity across the Dumfries and Galloway region. 


The service provides young people with an individualised training programme focussing on improving their social skills, employability skills and self-confidence. They pride themselves on getting young people to develop in a professional, inspiring environment delivering quality services in their local community. 


Let’s Get Sporty have many Partners from NHS, Loreburn Housing, Dumfries & Galloway Council, Project Scotland to Schools. They offer many services to families, organisations and communities and deliver over 40 classes a week to children from 18 months to older adults. They also deliver Holiday camps, Birthday Parties and a Hire a Coach service. 


Let’s Get Sporty ‘Inspire young people to inspire in their community’.

How to access this service: Directly via the contact details above.

Momentum Borders Brain Injury Rehabilitation Service

Enterprise House, Galabank Business Park, Galashiels TD1 1PR

Tel: 01896 754517

The Momentum Borders Brain Injury Rehabilitation Service exists to support adults of working age (16 years or older) who have a brain injury, as well as their families and carers. 


The service aims to help those living with brain injury to better understand, adjust to and manage the long term effects of brain injury. The service also works with other agencies involved in the provision of the person’s health and social needs. 


The service includes the following elements: 


Assessment of each person’s needs 

Support in managing the effects of a brain injury 

One-to-one emotional support 

Advice and information 

Home visits 

Support to relearn everyday living and social skills 

Close working with families and carers 

Access to a consultant neuropsychologist 

Job retention and employment support 


Three support groups that meet monthly, based in the following areas: Berwickshire, Central Borders & Peebles. 


Momentums’ Heads You Win Course, delivered in partnership with Borders College, offers service users the opportunity to gain self-confidence, social integration and increase their skills through courses which include information technology, cookery and numeracy.

How to access this service: Directly via the contact details above.

Momentum Skills: Money Matters Project

Enterprise House, Galabank Business Park, Galashiels TD1 1PR

Tel: 01896 754517

The Money Matters Project has been developed by Momentum and the Big Lottery Fund to improve financial literacy, money management skills and access to financial opportunities and benefits. The Money Matters Project is for those with a brain injury or neurological condition and their families and carers living in the Scottish Borders.

How to access this service: Directly via the contact details above.

Murdostoun Brain Injury Rehabilitation & Neurological Care Centre

Murdostoun Castle, Newmains, Wishaw ML2 9BY

Tel: 01698 384055

Murdostoun Brain Injury Rehabilitation and Neurological Care Centre provides rehabilitation, treatment, care and support for adults (18+ years) and adolescents (16-18 years) with a brain injury or other complex neurological conditions. 


There are two facilities within the grounds: 


  • Murdostoun’s Brain Injury Rehabilitation Centre offers intense rehabilitation for adults in the post-acute phase following a brain injury through to transitional step-down independent supported living. 

  • Murdostoun’s Neurological Care Centre offers long-term care for adults with complex neurological conditions.

How to access this service: Directly via the contact details above.

Patient Advice and Support Service (PASS)

81-85 Irish Street, Dumfries DG1 2PQ

Tel: 0300 303 4321

The PASS service advises individuals on health-related issues that enable them to work effectively with health professionals, and empowers navigation through services and complex complaint procedures at a time when they are most vulnerable. Person-centered, co-ordinated advice and support is essential to improving patient outcomes and focusing on the specific needs of the person. 


The PASS service works to find local solutions to local needs and will: 


  • Help you to understand your rights and responsibilities as a patient 

  • Support you if you are going to a meeting 

  • Help you write letters and make phone calls 

  • Help you access your medical and clinical records 

  • Help you find health services and social care 

  • Help you access the treatment, care and support you need.

How to access this service: Self-referral, GPs, Hospitals, Third/Community sector etc.

Relationships Scotland Dumfries and Galloway

11 Nith Avenue, Dumfries DG1 1EF

Tel: 01387 251245

Relationships Scotland provide: 


  • Relationship Counselling for individuals or couples 

  • Family Mediation including Direct Consultation with Children

  • Child Contact Centres and other Family Support Services

  • Counselling for Carers

  • Parenting Apart workshops.

How to access this service: Directly via the contact details above.

See Hear Project, Visibility

Nithbank, Dumfries DG1 2SD

Tel: 01387 267131

The See Hear Project supports adults with sight and/or hearing loss and their carers living in Dumfries & Galloway. 


They provide a range of services including information on sensory loss, aids, equipment and services; training in accessible technology; early support for new hearing aid users; use of magnification to read more easily; and a number of opportunities to build up skills and confidence to live life to the full. 


The See Hear Project also offers support to people living with sight loss as a result of stroke or head injury.

How to access this service: Directly via the contact details above or through your GP.

Sports Driving Unlimited

Cleuchheads, Balgray, Lockerbie DG11 2RN

Tel: 01576 610544

Sports Driving Unlimited provides children, young people and adults who have a disability, mental/behavioural disorder or terminal illness opportunities to enjoy the therapeutic benefits, fun and excitement of participation in sports carriage driving.


They believe their approach is unique - blending the exhilaration and excitement of pony driving with the development of personal confidence, core strength, self esteem and achievement. Their activities are provided to individuals and to groups and take place at Chariots of Fire Equestrian Centre CIC, Boreland near Lockerbie. Coaching is tailored to each person’s own abilities so they can enjoy the widely acknowledged therapeutic benefits that result from involvement with ponies and hopefully spark an ongoing interest. 


Each participant is taught to drive a pony and control its speed and direction by rein handling and voice commands. They also learn the practical aspects of caring for a pony, including grooming, leading, harnessing and feeding. This is the perfect activity for many with mental health and behaviour disorders requiring physical involvement as well as concentration, co-ordination and discipline. For those with limited physical ability it provides opportunities for exercise and movement in the open air and potentially the exhilaration of moving at perceived high speed in safety.

How to access this service: Directly via the contact details above.

Stroke Support Groups

CHSS, Rosebery House, 9 Haymarket Terrace, Edinburgh EH12 5EZ

Tel: 0808 801 0899

Email: n/a

There are a number of Stroke Support Groups across the Borders, Dumfries and Galloway. They are as individual as the people who run them, reflecting local interests and diversity. The principle of Community Stroke Groups is to support their members to participate in and enjoy activities in their local community. 


These self-managed groups are affiliated to Chest Heart & Stroke Scotland (CHSS) though not provided directly by the charity. CHSS provides dedicated support to the community stroke groups, offering advice and guidance. Details of each group can be found on the CHSS website.

How to access this service: Directly using the contact details above or using the enquiry form on the website.

Third Sector Dumfries and Galloway

54 Buccleuch Street, Dumfries, DG1 2AH

Tel: 0300 303 8558

Third Sector Dumfries and Galloway are an organisation that exists to promote, support and develop a strong third sector; develop social enterprise; develop volunteers and volunteering; and connect the third sector to community planning. 


Third Sector, Dumfries and Galloway is a membership organisation with charitable status. Membership is open to all third sector organisations operating in Dumfries and Galloway. 


The members elect a Board of Trustees who are entrusted with governance; with setting our strategy; with ensuring that we are well managed and inclusive; and that we communicate effectively with all of our stakeholders. 


Services are delivered by a staff team with bases in Dumfries and Stranraer and an outreach location in Dalbeattie.

How to access this service: Directly via the contact details above.

Turning Point Scotland

Newall House, 22 Newall Terrace, Dumfries DG1 1LW

Tel: 01387 247123

Email: dumfries&galloway@turningpointscotland.com

Turning Point Scotland provide ‘tailor made’ and ‘person centred’ services to suit every individual’s circumstance. Their aim is to enhance lifestyle experiences and provide independent living.

How to access this service: Directly via the contact details above.

User and Carer Involvement (UCI)

Kaleidoscope, Mountainhall, Bankend Road, Dumfries DG1 4AL

Tel: 01387 255330 or 07422 668029

User and Carer Involvement (UCI) is a scottish charity operating across the Dumfries and Galloway Region. UCI’s mission is to ensure that people who have mental illness, dementia or learning disabilities, and their carers, have a representative voice, and as a result see positive changes in their service provision. 


This is achieved by: 


  • Providing training and support to enable members and groups to express themselves effectively. 

  • Encouraging statutory and non-statutory agencies which provide services to become more responsive to the needs and views of members and groups, by involving users, carers and their representatives in the planning, commissioning, monitoring and delivery of services which affect them. 

  • Assisting members and groups to access information regarding services and legislation and other information necessary and appropriate to the support that they may require. 

  • Maximising member and group representation in appropriate aspects of Mental Health, Learning Disability and Dementia care. 

  • Creating safe forums where people can express their concerns and have their concerns taken forward, anonymously if necessary, to the appropriate agencies.

How to access this service: Directly via the contact details above.

Veterans First Point: Borders Drop-in Centre

The Hive, Low Buckholmside, Galashiels TD1 1RT

Tel: 01896 668551

Veterans First Point (V1P) has been developed by veterans for veterans. The service provided is free at the point of access and provided as part of the NHS. V1P Borders provide veterans services throughout the Borders. The team consists of veterans peer support workers, clinicians, therapists and administration team. 


They provide: 


  • Information and signposting 

  • Understanding and listening 

  • Support and social networking 

  • Health and well-being.

How to access this service: Directly via the contact details above.

Visibility Scotland

2 Queens Crescent, Glasgow G4 9BW

Tel: 0141 332 4632

Visibility Scotalnd is a charity working across Scotland, delivering a range of holistic services and support to people living with visual impairment. Visibility Scotland supports children and adults to make their own choices and live their lives fully, confidently and independently. At Visibility Scotland we believe that you don’t need sight to have vision! 


There are many ways that Visibility Scotland can help, support or advise you or your family member. If your vision has been affected by stroke or head injury, its “Neurosight” project might be able to help.

How to access this service: Directly via the contact details above.

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